Learning Centre

Nicolette’s personal journey with hearing loss inspired her to pursue a career as a Hearing Instrument Practitioner. Her firsthand understanding of the challenges and emotions associated with hearing loss drives her passion for helping others reconnect with the world around them. With a kind and compassionate approach, Nicolette combines her professional expertise with a deep sense of empathy, ensuring each client feels understood and supported. She is dedicated to finding the best hearing solutions tailored to individual needs, always striving to improve lives one conversation at a time.

Kirsten Walsh thrives on connecting with people and making a difference in their lives. Her genuine curiosity about others’ stories, perspectives, and experiences, combined with her passion for helping, is what led her to the healthcare field. Kirsten values every opportunity to lend a hand, answer hearing-related questions, and provide personalized assistance. She finds joy in ensuring that every person she interacts with feels supported, heard, and cared for.

Kris has been with Crystal Vision & Better Hearing for over 10 years. His extensive knowledge and expertise makes him an important part of our team! Kris strongly believes in taking time with each individual patient to explain the results of their hearing assessments. Kris takes pride in helping individuals with their specific needs with the goal of helping them attain the quality of life everyone deserves.

You will find Claire at the front hearing desk with a warm greeting when you arrive, answering your questions and calls and helping you check out at the end of your appointment. Claire loves interacting with our customers and takes pride in helping individuals with their specific needs to ensure every customer has a positive, seamless experience.

As a Hearing Instrument Specialist, Don prides himself on offering accurate and informative hearing assessments for his clients. Don ensures that all our patients always receive fantastic, consistent service.

Melody has been a wonderful addition to Crystal Vision & Better Hearing! The friendly face at the front desk. Melody loves to make patients smile and have the best possible experience when choosing their next pair of eyewear.

Ronnie is known not only for her incredible eye for fashion and design, but also for her kind, patient approach with everyone who walks through the door. She takes the time to truly understand your style, personality, and comfort needs—so she can help you find glasses that don’t just look great, but feel like you.

Ronnie genuinely loves sharing her knowledge and guiding people through the process of choosing the perfect frame. Her goal is always to make sure you leave feeling confident and cared for.

Outside of work, Ronnie enjoys spending time with her family and friends, and can often be found behind the lens pursuing her passion for photography.

Shelby has been a wonderful addition to Crystal Vision & Better Hearing! Shelby is passionate about vision and customer care. Comfort is her top priority. Shelby is able to provide feedback not only on the frame design that best suits your face shape and personal style but inform you also of suitable lens options that are available to you.

Les has made Crystal Vision & Better Hearing his home for the past 25 years making him our first and oldest employee. His career in optics spans over 40 years. Les is highly educated, skilled and knowledgeable. Les runs one of the last full service one hour optical labs in North America.

Amber brings a radiant energy to everything she does. With her warm, bubbly personality and contagious smile, she makes everyone feel instantly welcome and at ease. Her positive spirit shines through as she helps clients find frames that not only suit their face but reflect their personality and lifestyle.

Amber loves turning the process of choosing glasses into a fun and uplifting experience. She’s passionate about helping people see clearly and feel great about how they look.

When she’s not at work, Amber continues to spread joy wherever she goes—whether she’s catching up with friends, enjoying the outdoors, or simply sharing a laugh.

Luke has many years of experience working in the optical industry. As the son of the company’s owner. Luke has been changing nose pads as long than he can remember. Luke is known for his unsurpassed customer service. lie sets the bar when it comes to people pleasing and raises everyone’s game to match it. Luke and his team know the value of giving outstanding customer service, doing their best to make your experience one to remember.

We are an honoured to have Katherine as our Chilliwack Optical Manager. Katherine joined Crystal Vision & Better Hearing June 2006. A friendly smile and genuine laugh are her trade marks. Katherine is an excellent problem solver with a critical eye for detail. Over the years Katherine has helped many clients see the world more clearly. Not only will she find glasses that look fabulous on you, she will also cut your lenses.

Celeste began her journey with Crystal Vision & Better Hearing in February 2017 as a dedicated frame stylist. From the start, her ability to truly listen and connect with clients stood out. She has always gone above and beyond to educate customers about their vision and ensure each experience is positive, personalized, and seamless.

Over the years, Celeste discovered a deeper calling in hearing care. Her daily interactions with patients sparked a passion for helping people reconnect with the sounds that matter most. This growing interest inspired her to pursue the path of becoming a Hearing Instrument Practitioner. Now practicing under a conditional license, Celeste brings the same warmth, attentiveness, and commitment to excellence to her new role—helping patients hear better with the same care she once dedicated to their sight.

Brodie will greet you with his great smile when you walk in the door and if you need an opinion on a frame, he’s your guy! Brodie takes tremendous pride in a job well done and has gained enormous respect from his colleagues. Brodie treats his customers as family and does whatever is necessary to see that they leave completely satisfied.

As the oldest son of the company’s owner, Ryan brings a wealth of optical knowledge and experience to our Maple Ridge store. His attention to detail and incredible knowledge in both frame and lens design helps ensure your glasses not only look great but they work too. Not only is Ryan the manager of the Maple Ridge store, he is also one of our more advanced lab technicians for our in house edging service. Ryan strives to provide every customer with a customized eye care experience

Jackie has been a wonderful addition to Crystal Vision & Better Hearing! Jackie is a highly organized and detail-focused full-cycle bookkeeper; even the most complex situations are no match for Jackie. She puts emphasis on communicating and bridging the gap between what has been done and what others say can’t be accomplished, which makes her stand out above the rest.