Accessibility at Crystal Vision & Better Hearing

We aim to communicate clearly and respectfully with every guest. We offer a variety of auxiliary aids and services at no charge, including:

• Operator Relay Services (711)

• Teletypewriter (TTY/TDD) support

• Other reasonable accommodations as needed

If you have a communication preference, just let us know—we’re here to help.

Our website is designed with accessibility in mind. We follow guidelines set by the World Wide Web Consortium (W3C), including WCAG 2.1 standards, and comply with the Communications and Video Accessibility Act to ensure full digital access for people with disabilities.

We’re always working to improve your online experience. If you use speech recognition tools like Dragon NaturallySpeaking or other assistive technologies, our site is designed to support those as well.

Guests are welcome to use personal assistive devices while visiting any of our locations. If a device isn’t compatible with our space, we’ll find an alternative solution to ensure full access to our services and products.

We welcome guide dogs, service animals, and support persons in all of our locations. If you need additional assistance during your visit, our team will provide respectful, discreet support—just ask.

If any of our accessibility services or facilities are temporarily unavailable, we’ll provide clear and timely notice, along with an estimated time for service restoration.

Our entire team receives ongoing training to ensure we provide helpful, respectful, and informed support to guests with disabilities.

We are happy to make reasonable modifications to our policies and procedures to support full and equal access. Just let us know what you need—we’ll do our best to accommodate you.